How can a company lying about their rate? How about the Frontier Vantage TV service? Their pricing seems very competitive vs. Can anyone out there offer advice or comments about Vantage TV service?
The whole thing… I have complained and complained. What the heck!! Frontier sucks. I thought this practice was against the law?????? High priced, poor service, inferior performance. Oh and did I mention horrible support! You will thank me again and again. Their customer service is horrible, every representative tells you something different and I honestly believe they are trained at all and are instructed to make up something that sounds believable. A representative removed my phone service without telling me, which kicked me out of the bundle special discount pricing, and charging me extra for leaving the contract.
I expressed my confusion and frustration to a manage and he had zero sympathy for me stating that only I could have made this change. This company ruins my day twice a month, the day I get the bill and the day I have to call to argue over it. Avoid them at all costs. I have frontier in Texas and it is the worst. Good god these people are scummy.
Just an honest mistake though. Worst company since moved from Verizon. I been with Verizon for over a year and had a promotional package. Then i moved to a new location and requested to transfer my services which they assure that will be grandfathered. The said they will fix the issue and I have to pay my original old bill amount. Next month i saw that unpaid balance plus new high bill again. Called again spend hours and they promised it is resolved. And this time when i called they said we can not do anything you can not have the old promotional price and you have to pay all these extra charges.
They supervisor said i agree it was there mistake but we can not do anything about it and you have to pay it and keep paying high bill. My service has been interrupted 3 times in the last 4 months due to their faulty equipment. The first time the tech told me we got unplugged at the office and it took a month to fix.
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The last time it took them 6 weeks to fix. Today I had a service tech scheduled to come out which I called and confirmed this morning now I get a call saying they can come a week from today. This service is an absolute joke and their customer service is even worse.
Do not get this provider if your thinking about it, especially if your gaming. At this point I actually think they are throttling. I get an average of ping.
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I have been a customer of Frontier since the bought out Verizon in our area, and have had very poor customer service as well as very good customer service. The key is when you are working with what you have got be persistent in holding Frontier accountable for delivering the service you deserve and are paying for. I have spoke to many many associates from Frontier from service techs, to customer service folk, area customer service representative managers to the office of the president. I pay I am not in any way statisfied with my internet but for now it is the only viable option.
I encourage everyone that is not happy with the internet they are receiving to contact the office of the president and let them know what your experiences are and continue to be diligent in letting them know that you are not happy. I would also suggest to search out all of your options, call the nearest land cable company comcast in my area to see if it is possible to have cable ran to your location. Defiantly continue to blog but be proactive to your own solution. You must be working for Frontier there are thousands of complaints because Frontier changes pricing without your knowledge.
Wait until you get the first bill what a shock. Nothing is correct.
The Frontier DSL has been pretty reliable, but in the past two months they have raised our rates twice! How can they do this without a letter or some kind of notification. Bad business on their part!
This company is horrible!!! It is my opinion they intentionally inflate your bill. It became obvious when they not only over charged for a movie but charged me for it twice in one day when everyone knows that when you rent it is good for 48 hours. While they did eventually remove the disconnect charge, they not credit me for service loss and they never apologized. When they took over from Verizon everything was awful for months. We stayed and they sent a rep around thanking us and promising us service discounts to keep staying. Never received. When I had finally had enough I disconnected the service mid month and requested they prorate the bill.
Then they charged me for the next month as well. All of whom assure me that it should be removed. Instead I get a threatening letter stating that they will be sending it to collection and it will effect my credit. You have been warned. If they do it to one person every month then they are likely doing it to others. How much have they stolen? I only saw the bills for the last 6 months.
Before that the wife simply paid it. I asked for all preceding bills and they have refused to send them. Just string you along and lie every step of the way.
In the past I had talked to costumer Service and they spend 2hrs with me on the phone and did not resolve my problem!!! Run Away From Frontier!!!!! I had a service date to install, we waited 8 to 5 pm. Did they ever show NOPE. Steve a Supervisor tryed to make up a excuse, i said tell the truth.
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